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Team Leader – Sales & Customer Service

Date Posted: Oct 24, 2025
6 Days (Weekly off Sunday ): 30000 - 35000

Job Detail

  • location_on
    Location Noida and Gurgaon, Delhi, Delhi, India
  • desktop_windows
    Job Type: Work from Office
  • schedule
    Shift: First Shift (Day)
  • analytics
    Notice Period: 7 days
  • group
    Positions: 1
  • calendar_view_day
    Experience: Min 1 Year TO Max 3 year
  • male
    Gender: Male
  • school
    Education: Bachelor Degree

Job Description

We are looking for a dynamic and motivated Team Leader with proven experience in managing telesales or customer service teams. The ideal candidate should have at least 1 year of on-paper Team Leader/Assistant Team Leader experience, with strong leadership, people management, and sales orientation skills.

This role involves handling outbound sales and inbound service processes while leading a team of 20+ agents.


Key Responsibilities

  • Lead and manage a team of 20+ agents in outbound sales and inbound service operations.
  • Drive team performance to achieve daily, weekly, and monthly sales and service targets.
  • Conduct regular performance reviews, coaching, and training to improve agent productivity.
  • Ensure compliance with process requirements, quality standards, and SLAs.
  • Manage retention strategies to maintain a high-performing team.
  • Coordinate with HR and Operations to ensure smooth workforce management.
  • Handle escalations and resolve customer issues effectively.

Eligibility Criteria

  • Minimum Experience: 1 year as Team Leader / Assistant Team Leader (on paper).
  • Industry Background (B2C Sales / Team Handling):
    • Health Insurance (Telesales / Sales & Team Handling)
    • Banking (Sales Manager / Customer Service)
    • E-commerce (Sales & Team Handling)
    • Telecom (Sales Planning & Retention)
    • BPO (Team Management)
  • Education: Graduation is mandatory.
  • Languages: Proficiency in English & Hindi.
  • Age Limit: Maximum 30 years.

Compensation & Benefits

  • Salary: Up to ₹35,000 in-hand (based on current CTC).
  • Performance incentives as per company policies.

Work Details

  • Process: Outbound Sales & Inbound Services

Job Locations

  • Gurgaon
  • Noida

Skills Required

Company Overview


Balaji Consultants is a leading recruitment agency dedicated to connecting talented professionals with great companies. We specialize in helping candidates find meaningful jobs that match their skills and ambitions, while also assisting businesses in... Read More

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